Complex problems, real outcomes, good people.
Hi, I'm Alex. Fifteen years in fintech and SaaS, mostly spent making complicated things feel clear. Right now I'm genuinely excited by what AI is doing to design practice. Still figuring it out and enjoying the process.
| 2025– | Australia Post | Service Designer |
| 2021 | Intuit | Principal Product Designer |
| 2021 | Paper Giant | Senior Design Researcher |
| 2016 | ANZ | Design Lead |
| 2014 | Isobar | Senior Experience Designer |
Preparing QuickBooks for an adaptive, data-driven future
Led personalisation strategy for QuickBooks, from onboarding through to the core ecosystem, helping multiple teams align on what personalisation actually meant and how to build toward it.
2023
Empowering small business owners to manage finances on the go
Led research and design for a dedicated small business banking experience within ANZ's mobile app, built from scratch around how business owners actually manage money.
2020
Designing a stress-free digital borrowing experience for small businesses
Led research and UX design to replace ANZ's manual small business loan process, cutting decision time from weeks to near-instant and surfacing a market opportunity the existing process was hiding.
2019
Creating a seamless communications hub for 50,000 ANZ employees
Led research and information architecture for ANZ's global intranet, restructuring a platform that had become too hard to navigate and too expensive to maintain.
2019